We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — processed securely through Stripe. We also accept Apple Pay, Google Pay, and any digital wallets enabled through Stripe Checkout. Payment options are displayed at checkout based on your device and browser.
All transactions are encrypted and PCI-DSS compliant. Kepher Fashion never stores your card details on our servers.
You have a 24-hour cancellation window from the time of purchase. After that, production may have already begun and cancellations cannot be guaranteed. To request a cancellation, email orders@kepher.co immediately with your order number and "CANCEL REQUEST" in the subject line.
Order changes (size, color, address) are subject to the same 24-hour window. After production begins, we cannot modify orders.
Check your spam or promotions folder first — confirmation emails occasionally land there. If it's not there within 30 minutes of purchase, email orders@kepher.co with the name and email used at checkout. We'll locate your order and resend the confirmation.
Yes. All payment processing is handled exclusively by Stripe — a PCI-DSS Level 1 certified payment processor. When you click "Proceed to Checkout," you are redirected to Stripe's secure, hosted checkout page. Your card number, CVV, and banking details never touch our servers. kepher.co uses HTTPS encryption across all pages.
Every Kepher piece is produced specifically for you after your order is placed — through our print-on-demand production partners (Contrado, Printful, ShineOn, and others). Nothing sits in a warehouse. This means zero excess inventory, intentional production, and a piece that is made with your order in mind.
It also means production takes 2–7 business days before your order ships, depending on the piece and production partner.
Slight variations in color, print placement, and texture are inherent to the print-on-demand and handmade production process. Screen calibrations also vary between devices. These are not defects — they are characteristics of artisan and digital production.
If the variation is significant and materially different from what was shown on the product page, contact us at orders@kepher.co with photos and we will make it right.
Not always. Items in the same order may be fulfilled by different production partners and could arrive in separate shipments with separate tracking numbers. You will receive a tracking notification for each shipment. This is normal and does not indicate a problem with your order.
Domestic (U.S.): Production takes 2–7 business days. After dispatch, standard shipping takes 3–8 business days. Total estimated time: 7–15 business days from order to delivery.
International: Production takes 2–7 business days. After dispatch, international shipping takes 7–21 business days depending on destination. Customs clearance may add additional time.
You will receive a tracking number as soon as your order ships. See our full Shipping Policy.
Yes — Kepher ships worldwide to most countries. International customers are responsible for any import duties, customs fees, or local taxes assessed upon delivery. These are not included in your order total and vary by country. We cannot predict or control customs timelines.
First, check with neighbors and any secure package locations at your address. Then contact your local carrier with the tracking number — they can investigate GPS delivery confirmation. If the carrier confirms a delivery error, email orders@kepher.co with your order number and carrier documentation and we will assist in filing a claim.
Please note: Kepher Fashion is not responsible for packages marked delivered to the correct address. We recommend adding delivery instructions at checkout for secure locations.
Because every piece is custom-made to order, we do not accept returns for change of mind or incorrect size selection. However, we will always make it right if you receive an item that is:
• Damaged or defective due to production or shipping
• Materially different from what was shown on the product page
• The wrong item due to a fulfillment error
• Lost in transit and confirmed undelivered by the carrier
Contact orders@kepher.co within 14 days of delivery with your order number and photos. See our full Return Policy.
Approved refunds are processed to your original payment method within 5–10 business days of approval. You will receive a confirmation email when your refund is initiated. Processing time after that depends on your bank or card issuer — typically 2–5 additional business days to appear on your statement.
Each product page includes sizing information. Our Size Guide provides detailed measurements for each category — apparel, swimwear, activewear, and footwear. We recommend measuring yourself and comparing to the size chart before ordering.
When between sizes, we generally recommend sizing up for comfort in apparel and swimwear. For footwear, size to your true measurement. If you have specific questions, email hello@kepher.co before ordering.
Yes. Most Kepher apparel items are available from XS through 3XL, depending on the production partner. Size availability is listed on each individual product page. We are committed to expanding size inclusivity across all categories as the brand grows. If a specific size is not available for an item you want, email us and we will explore options.
The Midnight Cartouche Vol. I collection features five original Kepher surface prints — all designed exclusively for this brand:
Wing Scale — Feather-scale sacred geometry derived from the logo wings
Celestial Orbit — Rose gold orbs, orbital rings, and constellation lines
Sacred Geometry — Interlocking triangles and circles
Serpentine Wave — Fluid undulating lines with diamond accents
Dark Botanical — Gothic feather-leaf forms with sacred triangle stamps
Click "Notify Me" on any coming soon product card and enter your email. You will be among the first notified when it launches. Joining the Kepher Codex email list also ensures you receive all drop notifications and early access announcements before the general public.
Kepher is derived from Khepri — the ancient Egyptian scarab god of the rising sun, transformation, and self-creation. The scarab pushing the sun across the sky represents eternal becoming — shedding the old and rising into the next version of yourself.
The Kepher woman has already undergone that transformation. She doesn't dress to become — she dresses to declare what she already is. Read the full story on our About page.
Yes — selectively. We collaborate with creators, stylists, photographers, and brands whose energy genuinely aligns with Kepher. We are not interested in generic influencer arrangements. If you feel a real connection to the brand's frequency, reach out to press@kepher.co with your portfolio and a note on why you feel the alignment.
Wholesale inquiries: hello@kepher.co with "WHOLESALE" in the subject line.
No. Never. Kepher Fashion does not sell, rent, or trade your personal information to third parties for any purpose. We use Stripe for payment processing, Google Analytics for anonymized site analytics, Mailchimp for email communications, and Tidio for customer support — all solely for their stated function. None of these partners are authorized to market to you independently or sell your data. See our full Privacy Policy.
Email: Click "Unsubscribe" at the bottom of any Kepher email. We honor all requests within 10 business days. You will continue to receive transactional emails (order confirmations, shipping updates) as these are necessary for your orders.
SMS: Reply STOP to any text message from us at any time. You will receive one confirmation and no further marketing messages.
Email privacy@kepher.co with the subject line "Data Deletion Request" and the email address associated with your account. We will process your request within 45 days as required by applicable law. Note that some data may be retained for legal obligations (e.g. tax records for completed purchases). See our Privacy Policy — Your Rights for full details.