All Kepher pieces are produced specifically for you after purchase. This means every item carries a production period before shipping. Please review timelines below before ordering if you need a piece by a specific date.
Because every Kepher piece is made to order, your item enters production after payment is confirmed. Production time varies by product and production partner:
| Category | Partner | Est. Production |
|---|---|---|
| Handbags & Leather | Contrado | 3–7 business days |
| Co-ords & Custom Fabric | Contrado | 3–7 business days |
| Jewelry | ShineOn | 1–4 business days |
| Apparel (Tees, Skirts) | Printful | 2–5 business days |
| Activewear | Printful | 2–5 business days |
| Swimwear | Contrado / Printful | 3–7 business days |
| Footwear | JetPrint / ShoeZero | 3–7 business days |
Production timelines may be extended during collection launches and peak seasons. We will notify you if your order experiences a significant delay.
After production completes, your order is dispatched and shipped via major carriers including USPS, UPS, FedEx, and DHL depending on the production partner and your location.
| Method | Estimated Transit | Cost |
|---|---|---|
| Standard Shipping | 3–8 business days | Free over $150 · $6.99 under |
| Priority Shipping | 2–4 business days | $15.00 |
Total estimated delivery time from order placement to arrival: 7–15 business days for standard domestic orders. Priority shipping reduces transit time after production but does not expedite the production phase itself.
Items in the same order may arrive in separate shipments if fulfilled by different production partners. You will receive a tracking number for each shipment. This is normal and expected.
Kepher ships to most countries worldwide. International orders are shipped via FedEx International, DHL Express, or standard postal services depending on the destination and production partner.
| Region | Est. Transit (after production) |
|---|---|
| Canada | 5–10 business days |
| United Kingdom | 5–12 business days |
| Europe (EU) | 7–14 business days |
| Australia / New Zealand | 10–18 business days |
| Asia Pacific | 10–21 business days |
| Middle East | 10–21 business days |
| All Other Countries | 14–21 business days |
International customers are responsible for all import duties, customs fees, tariffs, and local taxes assessed upon delivery. These charges are not included in your order total and vary by country. Kepher Fashion cannot predict or control customs clearance timelines. We declare packages at their true value as required by law.
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Tracking information may take up to 24 hours to update in the carrier's system after the number is issued.
If you have not received a shipping notification within the maximum production window for your item type, please email orders@kepher.co with your order number and we will investigate immediately.
Once a package is marked as delivered by the carrier, Kepher Fashion is not liable for packages that are missing from the delivery location. We recommend: checking with neighbors, checking all access points, contacting your local post office or carrier facility with your tracking number, and filing a claim directly with the carrier. We will provide documentation to support your claim.
Package Lost in TransitIf your tracking shows no movement for more than 10 business days (domestic) or 21 business days (international), contact orders@kepher.co with your order number. We will file a carrier investigation and arrange a replacement or refund once the carrier confirms the package is lost.
Because all Kepher pieces are custom-produced for you, we do not accept returns for change of mind, incorrect size selection, or buyer's remorse. Please review sizing carefully before ordering using our Size Guide.
We will provide a full replacement or refund in the following circumstances:
• Item arrived damaged or defective due to manufacturing or shipping
• Item received is materially different from what was shown on the product page
• Wrong item received due to a fulfillment error
• Item confirmed lost in transit by the carrier
Email orders@kepher.co within 14 days of the delivery date with your order number, a description of the issue, and clear photographs showing the defect, damage, or incorrect item. We will respond within 2 business days with resolution options.
Non-Returnable ItemsItems returned without prior authorization · Items showing signs of wear, washing, or alteration · Final sale items (clearly marked at purchase) · Swimwear and intimate apparel for hygiene reasons · Digital products or gift cards.
Approved refunds are processed to your original payment method within 5–10 business days of approval. You will receive a confirmation email when the refund is initiated. Additional processing time depends on your bank or card issuer — typically 2–5 business days to appear on your statement.
Partial refunds may be issued in cases where only part of an order was affected. Shipping costs are non-refundable unless the error was on our part.
For any shipping or returns questions, contact our team at orders@kepher.co with your order number. We respond within 2 business days — often sooner.
For general inquiries visit our Contact page. For legal returns questions, see our Terms of Service.